PRIVACY POLICY

This Privacy Policy outlines the types of information Rolls-Royce Motor Cars, LLC and its agents (collectively referred to herein as “RRMC”) may collect about you), how RRMC may collect, use, store or share information about you; steps RRMC takes to protect this information; and choices you are provided with respect to the use of this information.

By visiting this site you understand and agree to the terms as outlined in this Privacy Policy. As business conditions change, we will update this policy to reflect changes in our business practices. We reserve the right to change our Privacy Policy at any time. We will post revisions to our policy on our Website, and/or provide other notification as appropriate.

We appreciate the trust you place in RRMC and would not want to jeopardize your trust in any way. Your privacy on the Internet is as important to us as your safety when driving a Rolls-Royce which is why we at RRMC believe in an active approach to safeguarding your privacy online. You can interact and remain assured that you are protected by confidentiality, security, and your individual right to change your mind.

In your use of this website and in your dealing with us you may choose to share personal information with us, such as your name, address, contact information, or even your driving interests. We may use this information for delivery of products or services, customer relations, protecting our business and legal obligations, marketing research and other marketing and service related purposes like sending brochures you request and keeping in touch by email. We may share generic aggregated demographic information not liked to any personal information regarding visitors and users with our business partners, service providers, trusted affiliates and advertisers. With the limited exceptions below, we will not disclose any personal information you choose to share with us with anyone outside RRMC or outside our related companies or business partners or service providers acting on our behalf all of whom are contractually obligated to keep personal information confidential:

• We may share your personal information with a third party in the event that a division or product link of RRMC is bought, sold or otherwise transferred, or is in the process of a potential transaction as among the transferred business assets, and so that the buyer of that product line or division can continue to provide you with information and services.
  
  
• We reserve the right to disclose your personal information to respond to authorized information requests from government authorities, subpoenas or other litigation process or to protect the interest or safety of the Website visitors, customers employees, or others to address national security situations, or when otherwise required by law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Without your specific permission, we will never transfer your personal information to any third party for that third party’s marketing purposes.

A. What information does RRMC collect?

As part of providing you with our products and services, we obtain ‘personal information’ about you, such as your name, address, email and phone number, when you submit such information to us. We also may obtain such information from third parties. ‘Personal information’ means information that identifies you or could reasonably be used to identify you. We also may collect other information about your visits to our Website and other car buying activities you undertake during or after your visit to RRMC.com without you actively submitting such information. This information may include, for example: your browser type and language, your operating system, your Internet Protocol (IP) address, the URLs of websites you visited before and after visiting our Website, the web search that landed you on our Website, the web pages and advertisements you view, and the links you click on within our Website. For more information see “Cookies and Other Tracking Technologies” below:

B. How does RRMC use my personal information?

Our primary goal in collecting personal information from you is to facilitate efficient transactions and provide you with information regarding relevant products and services. RRMC will not do anything to jeopardize your trust, including renting or selling your personal information.

C. What information does RRMC share?

We share personal information with RRMC affiliated companies as well as non-affiliated companies that provide services on our behalf. All of these companies are contractually obligated to keep the personal information that we provide to them confidential and to use such information only to provide the services we ask them to perform. We also share personal information with non-affiliated companies that market our products and services such as our authorized RRMC dealers who are distinct entities and have their own privacy policies.

D. Is my personal information secure?

We maintain physical, electronic and procedural safeguards designed to protect personal information. We also employ encryption technologies and user authentication procedures that are designed to keep your data secure. We limit access to personal information to authorized personnel, contractors, service providers and business partners who need access to perform their job and are contractually required to keep your information secure.

E. Where is my Personal Information Stored?

Your personal information is stored in electronic format on servers located in the United Kingdom and maintained by RRMC.  RRMC may be compelled to disclose this information to US governmental agencies if required to do so by U.S. law.

F. Can I opt-out of receiving marketing communications?

You may decide at any time that you would prefer not to receive marketing communications.

If you wish to “unsubscribe” from our marketing communications, you may do so at any time online by accessing our Unsubscribe form, or by contacting us at the contact information below. Please allow up to 7 business days to process your request. Be assured that your decision to opt-out of our marketing communications will not affect your business relationship with us.

G. How long is my personal information retained?

Your personal information will be retained for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.

H. Correcting/Updating Personal Information

When a user’s personal information changes (such as ZIP or postal code) or if a user no longer is interested in our service and we are notified of such changes, we will endeavor to correct or update that user’s personal information.

If you would like to correct the accuracy of any personal information we have about you, you may modify your information by contacting us at 1-877-877-3735 and customer.relations@rolls-roycemotorcarsna.com.

At your request, we will let you know what personal information we have in our possession about you, what it is being used for, and to whom it has been disclosed. We will respond to your request within the time period prescribed by law. You may be requested to provide satisfactory identification and proof of entitlement to access your personal information. We will provide you with access to your personal information that is in our possession, subject to certain exceptions. For example, we may not provide you with your personal information where the information is subject to solicitor-client privilege or consists of references to other persons or proprietary information that cannot be severed from the record. There may be reasonable costs associated with your request.

We do not knowingly collect or use any personal information from children (we define ‘children’ as minors younger than 13) on our site, without prior, parental consent. We do not knowingly allow children to order our products, communicate with us, or use any of our online services.

If you become aware that a child has provided us with personal information, please contact us by email at: customer.relations@rolls-roycemotorcarsna.com  or by calling Rolls-Royce Customer Relations at 1-877-877-3735, and we will work with you to address the issue.  We take all reasonable measures to delete the information as soon as possible and to not use such information for any purpose, except where necessary to protect the safety of the child or others as required by law. 

Though our Website contains links to other sites, we are not responsible for the content, links or privacy on any of those sites. We recommend that you review the Privacy Policy applicable to those sites before accessing them.

We use email links throughout the Website to allow you to contact us directly with any questions or comments you may have. We read and try to reply promptly to every one. Information in the message is used to respond directly to your comments or questions. We may also file your comments to improve the Website and programs, or review and discard the information. Your personal information is not shared with third parties except as noted in Section 3 of this policy without your express permission.

Last updated 02/10/2016

The Rolls-Royce Motor Cars NA, LLC (‘RRMC NA’) Assist Privacy Policy (’Policy’) governs the collection, use, storage and dissemination of RRMC NA Assist subscribers’ personal and vehicle information. This Policy supplements any RRMC NA Assist Subscriber Agreement you have with RRMC NA, and any privacy provisions contained therein.

In addition to the information you provided on your Subscriber Agreement, when RRMC NA Assist services are activated, we may collect and retain an electronic or other record of the following information: your vehicle’s description, location, and direction of travel; service data, such as diagnostic trouble codes, tire pressure, fuel and odometer readings; incident data, such as information about collisions, the direction from which your car was hit, which air bags have deployed, and safety belt usage; information about anyone making a RRMC NA Assist call from your vehicle or under your account; and the date, time and duration of the call, information and recommendations provided to you during the call, and any RRMC Assist response specialist notes written during a call. We may also record, monitor, or track your vehicle’s location or other information when a) you or other occupants in your vehicle request RRMC Assist services, b) your airbag deploys or a severe rear impact occurs, c) your vehicle is equipped to provide stolen vehicle recovery and you report your vehicle as stolen (requires identity verification and filing of a stolen vehicle report with local authorities), or d) required by law.

Your Rolls-Royce vehicle may also be equipped with one or more sensing or diagnostic modules capable of automatically retrieving, recording, transmitting, or storing certain vehicle data and/or service requirements.

We use the information we collect from you to deliver the RRMC NA Assist services to you, manage your RRMC NA Assist account, improve occupant and vehicle safety, prevent fraud or misuse of the RRMC NA Assist services, analysis and research purposes, improve your service experience at RRMC NA dealerships, and enhance your ownership experience. We will not sell, trade, or rent your information to others.

We will share the information we collect with our RRMC NA Assist Response Center, roadside assistance service providers, emergency service dispatchers and providers, concierge services providers, RRMC NA dealerships, members of the RRMC NA Group, as well as other service providers required to deliver the RRMC NA Assist services. We may also use the information we collect for analysis and research purposes and will share information as necessary with third parties to accomplish those tasks. All service providers or third parties are contractually obligated to keep your information confidential and use the information only as we specify. We may also disclose information to individuals designated by you to be contacted in an emergency. When required, we may release information, including location data, to comply with the law, in legal proceedings, to respond to subpoenas or court orders, in cooperation with law enforcement agencies, and/or to enforce the terms of our Agreement.

Our concierge service provider may use other service providers to provide the products and services that you request when you use the Concierge Services. Personal information necessary to provide any products and services you request may be given to such third-party service providers and the RRMC Assist Privacy Policy will not govern those providers.

For quality assurance purposes, calls to the RRMC Assist Response Center may be monitored and/or recorded.

You may review, modify, correct, or update the information you provide upon activation of the RRMC NA Assist services at any time by calling (800) 803-4658 or sending an electronic mail message to customercare@rolls-royceassist.com. At your request, we will let you know what personal information we have in our possession about you, what it is being used for, and to whom it has been disclosed.  We will respond to your request within the time period prescribed by law. You may be requested to provide satisfactory identification and proof of entitlement to access your personal information. We will provide you with access to your personal information that is in our possession, subject to certain exceptions. For example, we may not provide you with your personal information where the information is subject to solicitor-client privilege or consists of references to other persons or proprietary information that cannot be severed from the record. There may be reasonable costs associated with your request.

We have physical, electronic and procedural safeguards in place to protect against the loss, misuse, and alteration of the information under our control.

In providing RRMC NA Assist services, voice and data are transmitted between the response center and your vehicle over the cellular telephone network. This network is complex and not necessarily secure. Therefore, the privacy and security of conversations or data transmitted to and from the vehicle cannot be guaranteed.

We may change this Policy at any time. You can access the current Policy at www.rolls-roycemotorcarsna.com or request a copy at customercare@rolls-royceassist.com via email or call RRMC NA Assist Customer Care toll free at (800) 803-4658.

Comments or inquiries about the RRMC NA Assist Privacy Policy should be directed to the RRMC NA Privacy Officer at (877) 877-3735, prompt ’Customer Service Vehicle’; by email at customer.relations@rolls-roycemotorcarsna.com or by writing to Rolls-Royce Motor Cars NA, LLC, Customer Relations and Services, PO Box 1227, Westwood, NJ 07675-1227.