Rolls-Royce Motor Cars North America, LLC Terms
Last updated: January 31, 2023
Rolls-Royce Motor Cars North America, LLC, and its affiliates, subsidiaries, service providers, authorized third parties and its agents (collectively, “RRMC NA,” “we,” “our,” and “us”) provide the websites, mobile applications, products, and services offered by or through one or more of them (“Site”) subject to these Terms (“Terms”). These Terms apply to Sites posted by RRMC NA. We may provide you with additional legal notices or correspondence, which may add to or replace these Terms.
The term “Site Content,” as used herein, includes the information, articles, videos, posts by other members, and other content, materials, delivery of the Site, or other information provided on, or available through, the Site by RRMC NA. The term “Materials,” as used herein, refers to any material, information, content, or opinions uploaded, expressed, or submitted to our Site, other than Site Content.
These Terms include a mandatory binding arbitration provision and trial by jury and class action waivers, which limit your rights in the event of a dispute related to the Site. Please refer to the “You waive any jury trial and class action rights” and “You agree to arbitration” section below for more information.
RRMC NA may change these Terms at any time by posting changes to this Site, or on a website or app that replaces the Site, prior to the change becoming effective, or by notifying you via your RRMC NA account, through an app, or by email prior to the effective date of the change. You agree to be bound by any changes to these Terms thirty days after they are revised or when you use the Site after any such change is posted, whichever is sooner.
RRMC NA may at any time and for any reason change, suspend, or discontinue all or any portion of the Site, its features, scope, availability, or the third-party services, apps, or integrations that are available through the Site by posting on this Site about those changes.
If you disagree with these Terms (as amended from time to time) or are dissatisfied with this Site, your sole remedy is to discontinue using this Site. You may review the current version of these Terms, which supersedes all previous versions, by clicking on the Terms hyperlink on our Site.
RRMC NA is under no obligation to post or use any submission you may provide. RRMC NA may remove any submission at any time in its sole discretion but is under no obligation to do so.
Depending on the use case and if you have permitted us to do so, you hereby authorize RRMC NA to access third-party sites or apps, as your agent, to retrieve your information, where appropriate, as part of the Site. Unless and until these Terms are terminated, you grant RRMC NA the right to access information at third-party sites or apps on your behalf. Third-party sites or apps may rely on the authorizations granted by you or through your account.
You grant to RRMC NA the right to access third-party sites or apps to retrieve or use your information or Materials, as described herein, for the delivery of the Site, for the Site Content, and for other purposes described in these Terms. The licenses, user obligations, and authorizations described herein are ongoing.
At our discretion, we may offer you a membership to Whispers App ( “App” or “Whispers”). Membership is subject to the Terms.
Whispers is a members club presented by Rolls-Royce Motor Cars and represented by the Spirit of Ecstasy that gives access to a luxury ecosystem, consisting of a network of extraordinary people consuming and producing curated offerings powered by an intelligent platform. Membership of Whispers is intended to be exclusive and limited in number.
Each member contracts directly with RRMC NA in order to access Whispers. RRMC NA reserves the right to charge members a joining fee, annual subscription fee, or termination fee. RRMC NA may, in its sole discretion, amend or waive any fees or subscriptions from time to time. RRMC NA may notify members about such change at any time by posting changes to this App, or on a website or app that replaces the App, prior to the change becoming effective or by notifying you via your RRMC NA account, the App, or email prior to the effective date of the change.
Membership fees shall be paid for upfront as an annual payment by a method approved by RRMC NA. Any joining fee and annual fee will be payable on joining. Life Partner memberships require a reduced membership rate fee.
Membership will renew automatically on each anniversary of joining unless terminated by either party three months prior to the renewal date.
Failure of a member to pay the annual subscription fee or any installment thereof within one month of the due date after being notified by RRMC NA may result in their membership being terminated.
Membership at Whispers is entirely at the discretion of RRMC NA. RRMC NA reserves the right to restrict or terminate any member’s access to Whispers without notice or to cease provision of Whispers at any time in RRMC NA’s sole discretion.
In order to maintain the exclusivity of Whispers, RRMC NA has a membership committee (the “Membership Committee”) who may review every application for membership. The Membership Committee may meet regularly and contact applicants following the relevant meeting to let them know if their application has been accepted. The Membership Committee may, in its sole discretion, add applicants to a waiting list.
The admission of new members is at the sole discretion of the Membership Committee who reserves the right to decline any application for membership, for any reason or no reason, without giving any reason for doing so. The decision of the Membership Committee is final and without appeal.
No membership fee is due until full membership has been granted.
RRMC NA may, in its sole discretion, terminate members, without notice, if the member no longer owns a Rolls-Royce vehicle.
If a member chooses to resign their membership (or their membership is cancelled part way through the year), any refund of membership fees on a pro-rata basis shall be at the sole discretion of RRMC NA. Due to the exclusivity of Whispers, a member who has resigned their membership may not be guaranteed re-admission.
Whispers enables members to set up a delegate (that is, your personal assistant) to allow them to manage enquiries, bookings, and purchases on your behalf. Your delegate may then be contacted by RRMC NA or our Whispers partners in order to assist with answering your query or completing a transaction. It is your responsibility to fully inform your delegate prior to setting them up in the App.
Whispers enables members to contact one another directly should they choose to sign-up for this level of functionality. However, members must not approach, disturb, or solicit other members unless those members have indicated their willingness to participate in such interaction. Any contravention of this rule may result in suspension, restriction, or termination of membership without notice.
Whispers is an exclusive members club and as such has a strict no press policy. Members may be held accountable if they disclose, make negative statements about or identify other members, details of Whispers partners, or details of Whispers events in the public domain contemporaneously, whether in any press or social media, including, without limitation, Facebook, Twitter, Instagram, TikTok and on any personal blogs. Any complaints made by members about inappropriate or unwanted social media posts may be considered a conduct issue. Any views, comments or opinions expressed by members in the media are not representative of the views of RRMC NA or any members of the BMW Group.
Whispers should travel only by word of mouth, as a whisper, shared amongst those in the know. The privacy of the members and exclusivity of the offering is of paramount importance.
Members may upload images or media to their Whispers profile on the following conditions:
- No offensive or inappropriate media or images may be uploaded (including, without limitation, nudity, self-injury, graphic violence, weapons, or drugs);
- Any images or media uploaded must either be owned by the member or the member must have express consent to share and be able to evidence such consent to RRMC NA upon request; and
- Any images depicting individuals other than the member can only be shared with the express consent of those individuals, such consent to be evidenced to RRMC NA upon request.
Members must treat each other with respect and consideration. Members must not harass, abuse, threaten, intimidate, or impersonate other members, or employees of RRMC NA. Any failure to comply with these conditions may be considered a breach of conduct as outlined below and may lead to suspension, restriction, or termination without notice.
Conduct by a member that is prejudicial to the reputation and character of RRMC may result in suspension or termination of membership without notice. Such conduct may include, for example, violent or abusive behavior, uploading of inappropriate media or images, or the communication of information concerning RRMC NA or Whispers affairs or members of Whispers to the media. A member whose membership has been terminated in such circumstances may not be permitted to rejoin, at RRMC NA’s sole discretion. A refund of the members’ subscription will be at the sole discretion of RRMC NA.
Every member binds themselves to abide by terms of membership, these Terms, and any relevant regulations of Whispers and RRMC NA at all times upon acceptance as a member. If RRMC NA considers that any member’s conduct either inside or outside of the parameters of Whispers is, at its sole discretion, contrary to the interests of RRMC NA or Whispers, RRMC NA may suspend or terminate that member’s membership for any reason or no reason, without giving any reason for doing so.
A member whose membership has been terminated may not be permitted to rejoin. A terminated member may not receive refunds except at RRMC NA’s sole discretion.
Any services purchased by members through Whispers shall be provided directly by RRMC NA or by the relevant Whispers partner. The contract for such services shall be between the member and the relevant partner.
Members may offer items for sale within Whispers on an ad hoc basis. Such items must be offered in accordance with the Terms.
All items to be offered for sale in the member area of Whispers will be subject to prior approval by RRMC NA before the listing can go live. Any transactions between members are private transactions and RRMC NA shall not process any payments for such transactions, nor have any obligations or liability for such transactions.
If a member wishes to offer items for sale on a regular basis, RRMC NA may invite that member to participate in the Whispers partnership programme, which requires entering into the partner terms. Any behavior in contravention with the Terms may result in suspension or termination of membership.
In order to use RRMC NA CarData, you must have executed a Subscriber Agreement and the vehicle must be linked to that Subscriber Agreement account. You may only use, access, or release RRMC NA CarData during the term of the Subscriber Agreement. If the Subscriber Agreement for a particular vehicle is cancelled or terminated, further data transfers to third parties may stop. You are responsible for any third parties to which you release RRMC NA CarData.
The quality and validity of the Vehicle Data provided via RRMC NA CarData depends, among other things, on the vehicle model, the control devices installed, internet availability and the frequency with which the customer makes use of RRMC NA Rolls-Royce Connected services.
You represent that:
- you have the power and authority to agree to these Terms;
- all information you provide to RRMC NA in connection with the Site, Site Content, or Materials is accurate, current, and complete and you have all necessary rights, permissions, or authority to provide it;
- you will not misrepresent your identity, account information, or Materials (including information relative to our providing you services);
- you will keep account information secure, up to date, and accurate;
- you are not located in any country or exporting Site Content to any person or place to which the United States has embargoed goods; and
- if you provide RRMC NA with credentials relating to third-party sites, you are a legal owner, or an authorized user, of the accounts at third-party sites that you include or access through the Site, and you have the authority to (i) designate RRMC NA as your agent, (ii) use the services, and (iii) give RRMC NA the passwords, usernames, and all other information you provide.
If you access the Site or Site Content on behalf of any organization, your organization will be bound to these Terms and liable for any breach by you.
The Site and Site Content are provided as is or as available. RRMC NA, including any person associated with RRMC NA, disclaims all warranties of any kind about the Site or Site Content, including relating to their quality, accuracy, or availability.
RRMC NA disclaims all warranties of any kind, either expressed or implied. This includes, but is not limited to, any warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, or accuracy with regard to any website or app owned or operated by a third party to which or from which the Site is linked (“Linked Website”). RRMC NA does not endorse and is not responsible for the capabilities, quality, content, or reliability of any product or service obtained from a Linked Website. Your use of Linked Websites is at your own risk and subject to the terms for such websites.
Without limiting the foregoing, neither RRMC NA nor anyone associated with RRMC NA, warrants or represents that the Site or Site Content provided on or through this Site will be accurate, reliable, error-free, timely, secure, complete, available, or uninterrupted or meet your requirements; that defects will be corrected; that the Site or the server that makes it available are free of viruses or other harmful components; that the Site, including the quality of any products, services, information, or other material, will otherwise meet your needs or expectations; or that any errors will be corrected.
Any Site Content downloaded or otherwise obtained through the use of the Site or a Linked Website is done at your own risk, and you are solely responsible for any damages, including, without limitation, to your vehicle, device, or loss of data that may result.
RRMC NA has no obligation to update any Site Content and may change the Site at any time without notice. RRMC NA does not endorse and is not responsible for the accuracy or reliability of any opinion, advice, or statement made through the Site.
RRMC NA makes no warranty or guarantee as to the accuracy or reliability of the maps, routes, or estimated arrival times, charging times, or availability of charging equipment. RRMC NA makes no warranty or guarantee as to the accuracy, reliability, quality, and validity of the RRMC NA CarData Vehicle Data or third-party vehicle charging data or equipment.
Some jurisdictions do not allow the exclusion of certain warranties; therefore, some of the above exclusions may not apply to you.
RRMC NA does not assume any liability for the Site, Site Content, or Materials. Reliance on the Site or Site Content is entirely at your own risk.
To the extent permitted by law, in no event will RRMC NA or its licensors, service providers, partners, employees, agents, officers, directors, or contractors be liable for any damages of any kind, under any theory of law or equity, arising out of or in connection with your use of, or inability to use, the Site, the Site Content, or any Linked Website, including any direct, indirect, incidental, special, consequential, exemplary, or punitive damages.
To the extent permitted by law, this limitation of liability includes, without limitation, death, personal injury, property damage, lost profits, goodwill, data or other losses, costs of obtaining substitute service or lost opportunity, or damages resulting from delay, interruption in service, mechanic or electronic equipment failure, failure of communication lines, telephone, or other interconnects, unauthorized use or access to or alteration of your transmission of data, theft, operational errors, strikes or other labor problems, statements or conduct of anyone on the Site, any force majeure event, viruses, deletion of files or electronic communications, or errors, omissions or other inaccuracies in the Site or the Site Content, or your interaction with service providers for RRMC NA or Linked Websites, whether or not RRMC NA has been negligent or been advised of the possibility of any such damages.
RRMC NA has no responsibility or liability for any loss or damage of any kind that you may suffer as a result of your interaction with service providers for RRMC NA or Linked Website.
To the extent permitted by law, regardless of the limitation of liability disclaimers in this section, if RRMC NA is found to be liable, our liability to you or any third party is limited to $100.
Some jurisdictions do not allow the exclusion of certain liabilities; therefore, some of the above exclusions may not apply to you.
You agree to use the Site only for lawful purposes and only as permitted under the Terms.
RRMC NA, in its sole discretion, may determine which uses of this Site are improper or unauthorized. RRMC NA may take any appropriate action in response to improper or unauthorized uses of this Site, including, but not limited to, blocking any user of this Site. The Site is not intended for children under the age of 13.
You agree not to do any of the following:
- anything illegal or that violates a contractual obligation;
- attempt to derive or use source code from the Site or Site Content (including, for example, selling or modifying or preparing derivative works from it), unless otherwise specifically permitted;
- take any action to circumvent or defeat the Site’s security or content usage rules or that permits unauthorized entry or access to computer systems;
- engage in activity that infringes upon the rights of others, including RRMC NA’s or any third party’s intellectual property rights or rights pertaining to privileged, confidential, proprietary, or trade-secret information;
- use the Site, Site Content, or Materials to engage in activity that is harmful to you, the Site, Site Content, or others (for example, transmitting viruses or corrupted data, transmitting files that invoke malicious software code, unsolicited electronic mass mailings, advocating violence, stalking or harassing others, violating the legal rights or a legal duty to others, or violating national or international laws);
- engage in activity that violates the privacy of others (including intercepting or attempting to intercept electronic mail not intended for you or collecting information about others without their consent);
- engage in activity that is fraudulent, false, misleading, or involves the sale of counterfeit or stolen items (including impersonating another or misrepresenting an affiliation with any person or organization);
- circumvent any restrictions on access to or use or availability of the Site, Site Content, or Materials (including uploading to or transmitting on the Site any advertisements or solicitations of business, or restricting or inhibiting the use of the Site by others);
- post “spam” or statements political in nature, use the Site to transmit commercial solicitations (except those RRMC NA pre-approves), post chain letters or engage in other similar activities;
- use the Site, Site Content, or Materials in a way that creates liability for RRMC NA or causes RRMC NA to lose the services of our service providers;
- use the Site, Site Content, or Materials to access the information and content programmatically by macro or other automated means;
- use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, internet agent, or other automatic device, program, algorithm, or methodology that serves similar purposes to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Site;
- use the Site in any way that slows the transferring or loading of any web page or interferes with the normal operation of the Site; or
- engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by RRMC NA, may harm RRMC NA or users of the Site or expose them to liability.
Although this Site and the Site Content may be accessible worldwide, any Site is void where prohibited by law. Accessing the Site from territories where its contents are illegal or unlawful is prohibited.
You are solely responsible for your use or access to the Site and your account. You are solely responsible for the security and confidentiality of your login credentials, preventing unauthorized access to your information or your use of the Site, and all activities that occur under your account. Your failure to comply with the provisions of the Terms may result in the termination of your access to the Site or account and may expose you to civil or criminal liability.
Materials are solely the opinions and responsibility of the person or entity submitting them and do not necessarily reflect the opinions of RRMC NA.
Where an email address is required to upload a Material, you agree to use a valid email address and represent that you are the individual identified by the address. If you wish to provide Materials to the Site, you are prohibited from impersonating any other individual or entity, or otherwise misleading anyone as to the origination of your Materials. You understand and acknowledge that you are responsible for whatever content you submit, and you, not RRMC NA, have full responsibility for such Materials, including, without limitation, its legality, reliability, accuracy, completeness, and appropriateness.
You may not provide Materials that improperly use or share the personal information about others (such as full name, postal address, email address, telephone number, or any other personal attribute which would constitute harassment or an invasion of privacy) or that infringe in any manner on the copyright, trademark, or other intellectual property rights of any person or entity, or that contain privileged, confidential, proprietary, or trade-secret information of any individual or entity, or that may violate the legal rights of any person or entity in any jurisdiction or locale.
By uploading or otherwise transmitting Materials to any area of the Site, you warrant that the Material is your own, is in the public domain, is otherwise free of proprietary or other restrictions, and that you have the right to post it to the Site. You grant RRMC NA a non-exclusive, royalty-free, perpetual, irrevocable, transferable, sub-licensable, assignable right to use, copy, display, edit, modify, perform, publish, adapt, translate, incorporate into other Materials, make a derivative work from, or reformat your submissions as necessary, and for any purpose, anywhere in the world, including into those forms that may constitute advertising. RRMC NA is not obligated to keep the content or existence of the Materials confidential. RRMC NA will not be liable for any use or disclosure of the Materials.
RRMC NA may attribute to you any Materials used, displayed, or propagated by RRMC NA or others licensed by RRMC NA to use such Materials. RRMC NA reserves the right to select among Materials for the most appropriate Materials to be used, in its sole discretion. RRMC NA may, but is not required to, (1) remove any Materials posted on the Site in its sole discretion; or (2) suspend or terminate any user’s access to all or part of the Site, without notice, for any reason whatsoever. RRMC NA is not liable for any action or inaction regarding transmissions, communications or content provided by third parties. RRMC NA may take any action it deems necessary to protect the safety, security, or privacy of users of this Site and the public. RRMC NA has no liability or responsibility to anyone for performance or non-performance of the activities described in this section.
RRMC NA reserves the right to disclose any Materials or related information RRMC NA deems necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post or remove any information or Materials, in whole or in part, in RRMC NA's sole discretion.
You agree not to redistribute or reproduce elsewhere user submissions in any manner or in any media, including the re-submission or republishing of any user submissions on any other website or app not affiliated with RRMC NA.
RRMC NA may deny you access and use of the Site, Site Content, or Materials if you violate (as RRMC NA may determine in its sole discretion) the Terms. RRMC NA reserves the right to seek all other remedies available at law or in equity.
You agree, at your own expense, to defend, indemnify and hold RRMC NA, its third party-service providers, and their officers, directors, employees, and agents, harmless from any claim or demand (including reasonable legal fees) arising out of or relating to (i) your access to, or use of the Site, (ii) Site Content, or (iii) Materials. This includes your breach of these Terms or the Rolls-Royce Connected Terms, your violation of applicable laws, your infringement, or infringement by any other user of your account, of any intellectual property or other right of anyone, or your violation of any rights of any third party.
You will not use the names, logos, colors, trademarks, service marks, photographs, trade dress, or other identifying features of RRMC NA (the “RRMC NA Marks”) without obtaining the specific prior written consent of RRMC NA as to the specific use in order to avoid infringement of RRMC NA’s intellectual property rights.
You agree that the RRMC NA Marks are the valid, unique, and exclusive property of RRMC NA, its parent, affiliates, or subsidiaries. You may not produce or create, or authorize others to produce or create, the RRMC NA Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, or email messages) that utilize the RRMC NA Marks, without RRMC NA’s prior written consent.
You may print one copy and may download extracts of any page from the Site for your personal reference. You may not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you may not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text. You must always acknowledge RRMC NA’s status (and that of any identified contributors) as the author of material on this Site. You may not use any part of the Site Content for commercial purposes without RRMC NA’s prior written consent.
The Site and Site Content, including all information, software, text, displays, images, audio files, animation files, video files and the design, selection and arrangement thereof, in addition to any other content including customer input and their arrangement in the Site, are proprietary to RRMC NA or its licensors and are protected by United States and international laws regarding copyrights, trademarks, service marks, trade secrets, international treaties, or other proprietary rights. You agree to abide by all applicable proprietary rights and laws, as well as any additional trademark or copyright notices or restrictions contained in these Terms. You agree that RRMC NA retains all ownership and proprietary rights in the Site and Site Content. These Terms grant you no right, title, or interest in RRMC NA Intellectual Property and create no relationship between you and RRMC NA. You are not granted a license to use any intellectual property of RRMC NA. You will not assert any claim or ownership to RRMC NA Intellectual Property.
RRMC NA is licensed to use all intellectual property in the content of this Site and, notwithstanding anything to the contrary herein, reserves the right to pursue any intellectual property infringement in the courts of the country where RRMC NA suffers damage.
The RRMC NA name is a trademark and the RRMC logo, model names, and all related product and service names, designs, logos, trade dress, slogans, and other identifiers on our Site are trademarks of RRMC NA or its affiliates, unless otherwise disclosed (“RRMC NA Intellectual Property”). You may not modify, use, download, copy, transmit or distribute RRMC NA Intellectual Property for any purpose (including, but not limited to, use on other materials, in presentations, as domain names, or as metatags) without RRMC NA’s prior written consent. All other names, brands, and marks not owned by RRMC NA are used for identification purposes only and may be trademarks or registered trademarks of their respective owners.
You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works from, or using any Site Content available on or through the Site for commercial or public purposes, without the prior written consent of RRMC NA.
Site Content is for informational purposes only and in no way constitutes an offer to buy or sell RRMC NA vehicles. The purchase of any RRMC NA vehicle is subject to the legal terms under an applicable sale, lease, or financing contract.
RRMC NA may in its sole discretion, subject to legal requirements, determine the Model Year designation of its vehicles. The Model Year designation on any particular model may be longer or shorter than twelve months. Some vehicles pictured may contain non-U.S. equipment. Some models may be shown with optional equipment.
If you are a copyright owner or an agent thereof of a work protected by a United States copyright that has been linked to, posted, or stored on the Site without authorization and you believe that any content on the Site infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing (see 17 U.S.C. 512(c)(3) for further detail):
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that’s allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, including a URL (if applicable). If multiple copyrighted works at a single online site or app are covered by a single notification, please provide a representative list of such works on that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed (or access to which is to be disabled). Please provide information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and email address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate (under penalty of perjury) and that you’re authorized to act on behalf of the owner of an exclusive right that’s allegedly infringed.
Please direct copyright infringement notifications to:
DMCA@Rolls-RoyceMotorCarsNA.com or write to RRMC NA, Attn: DMCA, PO Box 1227, Westwood NJ 07675-1227
You acknowledge that if you fail to comply with all of these requirements, your DMCA notice may not be valid.
If you believe that your content that was removed, or to which access was disabled, from the Site is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the material in your content, you may send a counter-notice containing the following information to the Copyright Agent:
- Your physical or electronic signature;
- Identification of the content that has been removed (or to which access has been disabled) and the location where the content appeared before it was removed or disabled;
- A statement that you have a good faith belief that the content was removed or disabled as a result of a mistake or a misidentification of the content;
- Your name, address, telephone number and email address;
- A statement that you consent to the jurisdiction of the federal court in Newark, New Jersey; and
- A statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by the Copyright Agent, RRMC NA may send a copy of the counter-notice to the original complaining party informing them that RRMC NA may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member, or user, RRMC NA may, in its sole discretion, replace or restore content, and such action may take longer than 10 business days.
Intellectual property laws protect RRMC NA’s Site and Site Content. We hereby grant you a nonexclusive, nontransferable, limited, and revocable-at-any-time license to use the Site solely for your personal, non-public, legitimate use purposes related to your role as a current or prospective customer, service provider, or other authorized user of RRMC NA Sites.
You may not copy, modify, create derivative works from, publicly display or perform, republish, store, transmit, frame, sell, resell, translate, broadcast, or distribute any Site Content without the prior written consent of RRMC NA, except to: (a) store copies of such Site Content temporarily on your device, (b) store files that are automatically cached by your web browser for display enhancement purposes, or (c) print a reasonable number of pages of the Site; provided in each case that you do not alter or remove any copyright or other proprietary notices included in such Site Content. The title and any intellectual property rights to Site Content remain with RRMC NA or the applicable owner of such content. Except as expressly authorized by RRMC NA in writing, you may not reproduce, sell, or exploit for any commercial purposes or for public use (i) any part of this Site, (ii) access to this Site, or (iii) use of this Site or Site Content available through this Site. Except as expressly provided above, all rights are reserved.
Except as expressly provided above, no portion of the Site, the Site Content, or RRMC NA Intellectual Property displayed on the Site or on any of the Site Content may be reproduced, altered, removed, transmitted, published, or distributed (whether electronically, mechanically, by photocopy, recording, or otherwise), without prior written consent from RRMC NA. Use of any RRMC NA’s trademarks as metatags on any third-party website is strictly prohibited. You may not co-brand the Site or display the Site in frames (or any of the Site Content through inline links) without prior written consent from RRMC NA. Co-brand includes your display of any of the RRMC NA Intellectual Property (or your taking of other means of attribution or identification of RRMC NA) in such a manner reasonably likely to give a third party the impression that you or such third party has the right to display, publish, or distribute the Site or any of its Site Content. You agree to cooperate with RRMC NA in causing any unauthorized co-branding, framing, or linking to immediately cease.
If you are using an iOS or Google Android version of one of our App, this section also applies to you.
Apple and Google are not parties to these Terms. They
- do not own and are not responsible for the App;
- do not provide any warranty for the App; and
- are not responsible for maintenance or other support services for the App and will not be responsible for any claims, losses, liabilities, damages, costs, or expenses with respect to the App, including, without limitation, any third-party claims (including intellectual property claims), product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirements, claims arising under consumer protection, privacy or similar legislation, or claims relating to intellectual property infringement.
We grant you a nonexclusive, non-transferable, limited, and revocable-at-any-time license to access and use the App in accordance with the Apple Media Terms of Service, Google Play Terms of Service, and other applicable terms—as updated from time to time. Apple, Google, and their subsidiaries are third party beneficiaries of these Terms. They may have the right to enforce the Terms against you. RRMC NA may enter into, rescind, or terminate these Terms, vary them, waive them, or settle under these Terms without the consent of any third party.
You are responsible for complying with applicable third-party agreements. You are responsible for checking with your mobile carrier to determine if the App is available for your mobile devices, what restrictions may be applicable to your use of the App, and how much such use will cost you. You shall use the App in accordance with these Terms.
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
You will direct any questions, concerns, or complaints about the App to RRMC NA by using the contact information in the “You may contact us with your questions or concerns” section of these Terms.
You may review and change your settings at any time in any mobile application under the settings menu. Depending on the vehicle model, you can also access certain menu settings in your vehicle to change vehicle related settings.
Our mobile applications are intended to be launched while the user is not operating the motor vehicle. Do not use an app while operating a motor vehicle unless the app is connected to the infotainment display and can be used in a hands-free manner. You agree to use the app responsibly and to avoid any interaction with mobile devices while driving a motor vehicle. Using a mobile device while driving can distract the driver and may cause loss of vehicle control resulting in an accident, serious injury, or death.
Our mobile applications may use GPS to estimate destination arrival times or routes. Please note that continued use of GPS running in the background can dramatically decrease battery life of your device. Standard data rates may apply, depending on your mobile service provider and plan. Arrival times and routes are estimates only. A number of factors may impact actual arrival time or routes, including traffic and weather.
Our mobile applications may require utilization of wireless or cellular data access. You are solely responsible for securing the necessary data access service. The provider of such access to your mobile device may charge you data access fees in connection with use of the app. You are solely responsible for all such charges payable to third parties.
From time to time, RRMC NA may authorize Linked Websites from the Site. Linked Websites are controlled and operated by third parties, not RRMC NA. RRMC NA does not endorse, authorize, sponsor, or affiliate with respect to Linked Websites, its owners, sponsors, or providers. RRMC NA may remove any Linked Websites at its sole discretion.
Where your interactions with RRMC NA require you to make a payment, you hereby authorize us to bill you using the payment information you provided to us along with any sales, uses, or similar tax and any other applicable, required fees. You represent that you have the legal right to use any credit or debit card or other payment method you provide us.
Unless otherwise required by applicable law or otherwise specifically provided by RRMC NA, where your interactions with RRMC NA require a payment, those payments are final and non-refundable. You may not obtain any available credits on your account as a refund.
You are responsible for compliance with all applicable laws, including all federal, state, and local laws, and regulations. You access the Site on your own initiative and own risk.
RRMC NA, its service providers, and partners may contact you via email, text, or voice call to provide you with their products or services. When you access or use the Site, you agree to communicate with us electronically and consent to receive communications from us electronically.
RRMC NA may offer email, text, or messaging services to provide various types of information or services to you. You may receive customer service, security-related, or marketing email, text, or voicemail messages.
By using the Site, you agree to receive emails, text messages, or calls from RRMC NA, its service providers, and partners at the email addresses and phone number you may have provided to us. By providing us your phone number, you confirm that you are the owner or primary user of the phone number. You agree to receive automated texts or calls to confirm your phone number. Frequency may vary and message and data rates may apply. Consent to receiving calls or text messages is not a condition of service from RRMC NA. We may use an automatic telephone dialling system or pre-recorded voice messages to communicate with you.
If your email address or phone number changes, you are responsible for updating your information. You may do so by logging onto your account and changing your contact information. If you discontinue your phone service, you must unenroll from the text messaging services.
If you want to opt out of receiving text messages from RRMC NA, please respond by texting STOP to the number you received a message from. We will send a confirmation message that validates your desire to unsubscribe.
RRMC NA may terminate these Terms or suspend or limit your account, the Site, Site Content, Materials, or use of the Site, Site Content, or Materials immediately, without prior notice or additional liability, under our sole discretion, for any reason whatsoever, including, without limitation, your breach of these Terms. Upon termination, you will cease use of the Site and Site Content and destroy all copies of any pages you have downloaded from the Site.
Where we are required by these Terms or applicable law, RRMC NA may provide you with notice (i) by posting changes to this Site, or on a website or app that replaces the Site; (ii) by notifying you via your account, the Site, or email; or (iii) by providing you with notice via mail or private courier.
You shall provide notice to RRMC NA in writing at Rolls-Royce Motor Cars North America, Privacy Office, PO Box 1227, Westwood NJ 07675-1227.
Your access to the Site is permitted at RRMC NA’s discretion. RRMC NA may withdraw, amend, or restrict the Site without notice. Situations that could limit or reduce availability of the Site include, but are not limited to, inappropriate or unauthorized use, system maintenance, breach of Terms, or termination of a lease or retail account held with Rolls-Royce Motor Cars Financial Services. Additional terms may apply to your use of use of your financial services account, including, without limitation, the Online Services Agreement.
With respect to any dispute with RRMC NA or our service providers, arising out of or relating to your use of the Site, Site Content, Materials, or these Terms, you hereby (i) give up your right to have a trial by jury; and (ii) give up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving such dispute. Neither an arbitrator nor an arbitration provider shall have the authority to hear, arbitrate, or administer any class action or to award relief to anyone but the individual in arbitration, except as provided in the “You agree to arbitration” section below.
You and RRMC NA hereby agree that any dispute, claim, or controversy arising out of relating to the Site, Site Content, Materials, or these Terms will be settled in binding arbitration between you and RRMC NA—not in a court of law (“Agreement to Arbitrate”). The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
You and RRMC NA hereby waive the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and RRMC NA otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. Notwithstanding the foregoing, both you and RRMC NA retain the right to bring an individual action in small claims court (if your claims qualify and so long as the matter remains in such court and advances only on an individual, non-class, non-representative basis) and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of either party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
You and RRMC NA agree that each individual claim for arbitration must set out the identity of the plaintiff and the plaintiff’s counsel, a detailed description of the legal claims being asserted and the requested relief, including a good-faith calculation of the specific amount in dispute.
You and RRMC NA agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative or private attorney general action or proceeding. Unless both you and RRMC NA agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, class, or private attorney general action or proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claims. Any relief awarded cannot affect other users.
The arbitration will be conducted by the American Arbitration Association ("AAA" or “arbitration provider”) under its rules and procedures, including the AAA's Consumer Arbitration Rules (as applicable), as modified by this Agreement to Arbitrate. Please review the AAA's rules. The use of the word "arbitrator" in this provision shall not be construed to prohibit more than one arbitrator from presiding over an arbitration; rather, the AAA's rules will govern the number of arbitrators that may preside over an arbitration conducted under this Agreement to Arbitrate.
A party who intends to seek arbitration must first send to the other, by certified mail, a completed form notice of dispute. If you and RRMC NA are unable to resolve the claims described in the notice within thirty (30) days after the notice is sent, you or RRMC NA may initiate arbitration proceedings. A form for initiating arbitration proceedings is available on the AAA's website. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party.
The arbitration hearing will be held in a location agreed between you and us. If we cannot agree, either party may request an arbitrator to decide the location of the hearing. If the value of the relief sought is $10,000 or less, you or RRMC NA may elect to have the arbitration conducted by telephone or based solely on written submissions, which election will be binding on you and RRMC NA, subject to the arbitrator's discretion to require an in-person hearing, if the circumstances warrant. In cases where an in-person hearing is held, you or RRMC NA may attend by telephone, unless the arbitrator requires otherwise.
The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator is not bound by rulings in prior arbitrations involving different users. The arbitrator's award is final and binding. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. Unless otherwise determined by the arbitrator, each party will be responsible for their own fees.
B. Opting Out of Arbitration.
Notwithstanding anything to the contrary in this section, you may choose to pursue your claim in court and not by arbitration if you opt out of this Agreement to Arbitrate within 30 days from the earlier of: (1) the date you accept these Terms, or (2) the date you first agreed or assented to an agreement with RRMC NA that contained an arbitration provision. The opt-out notice must be postmarked no later than the applicable deadline and mailed to RRMC NA, LLC, Attn: Customer Relations, 300 Chestnut Ridge Road, Woodcliff Lake, New Jersey 07677. The opt-out notice must state that you do not agree to this Agreement to Arbitrate and must include your name, address, phone number and email address. This procedure is the only way you can opt out of this Agreement to Arbitrate, and failure to comply strictly with this procedure and the applicable deadline automatically will render the opt-out notice null and void. If you opt out of the Agreement to Arbitrate, all other parts of these Terms, including but not limited to the “You waive any jury trial and class action rights” section regarding waiver of jury trial and class action rights, will continue to apply. Opting out of this Agreement to Arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us.
C. Mass Action Waiver.
Except as otherwise provided herein, you acknowledge and agree that any and all disputes, claims, or controversies between the parties shall be resolved only in individual arbitration. The parties expressly waive the right to have any dispute, claim, or controversy brought, heard, administered, resolved, or arbitrated as a mass action, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any mass action or to award relief to anyone but the individual in arbitration, except as provided in subsection D below. The parties also expressly waive the right to seek, recover, or obtain any non-individual relief (“Mass Action Waiver”). The parties agree that the definition of a “Mass Action” includes, but is not limited to, instances in which you or RRMC NA are represented by a law firm or collection of law firms that has filed 50 or more arbitration demands of a substantially similar nature against the other party within 180 days of the arbitration demand filed on your or RRMC NA’s behalf, and the law firm or collection of law firms seeks to simultaneously or collectively administer or arbitrate all the arbitration demands in the aggregate. Notwithstanding anything else in this agreement, this Mass Action Waiver does not prevent you or RRMC NA from participating in a mass settlement of claims.
If the arbitrator or panel of arbitrators determines that you have violated the Mass Action Waiver described above, the parties shall have the opportunity to opt out of arbitration within 30 days of the arbitrator’s or panel of arbitrator’s decision in this regard. You may opt out of arbitration by providing written notice of your intention to opt out to the arbitration provider and to RRMC NA, LLC, Attn: Customer Relations, 300 Chestnut Ridge Road, Woodcliff Lake, New Jersey 07677, via USPS Priority Mail or hand delivery. This written notice must be signed by you, and not any attorney, agent, or other representative of yours. RRMC NA may opt out of arbitration by sending written notice of its intention to opt out to the arbitration panel and to you or your attorney, agent, or representative, if you are represented. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, subject to your and RRMC NA's right to appeal the court's decision. All other claims will be arbitrated.
To increase efficiency of resolution in the event a Mass Action is filed and neither party exercises its right to opt out of arbitration as described above, the following procedure shall apply.
At the request of either party, an arbitrator shall be selected according to the applicable arbitration provider’s rules to act as a special master (“Special Master”) to resolve threshold disputes regarding the propriety of some or all the arbitration demands submitted in the Mass Action (“Mass Arbitration Demands”) at the discretion of the Special Master.
Any such request shall be made within 15 days following the expiration of the opt-out period described above and may be made by providing written notice to the arbitration provider. Upon the request of either party to appoint a Special Master to resolve the foregoing issues, the applicable arbitration provider shall refrain from further processing any of the Mass Arbitration Demands to which a dispute has been raised. No further payment for filing fees, administrative costs, or arbitrator fees shall be deemed due with respect to any of the Mass Arbitration Demands as to which a dispute has been raised until after the disputes have been resolved by the Special Master. RRMC NA shall be responsible for the applicable arbitration provider’s and Special Master’s fees and costs related to the proceedings before the Special Master.
A Special Master appointed pursuant to this procedure shall have no authority to consolidate cases.
After proceedings before the Special Master have concluded, to the extent any of the Mass Arbitration Demands are permitted to proceed, the parties shall group the Mass Arbitration Demands into batches of no more than 100 demands per batch by state of residence, and then alphabetically by last name and shall inform the arbitration provider of the batches and their compositions within 14 days of the conclusion of proceedings before the Special Master. The arbitration provider shall treat each batch of claims as one case, with each case having one demand for arbitration, one appointed arbitrator, and one set of administrative documents and administrative and filing fees per batch.
The parties agree to cooperate in good faith with each other and the arbitration provider to implement such a batch approach to resolution and fees.
Provisions that by their nature should survive termination of these Terms must survive termination, including without limitation, sections relating to limitation of liabilities, disclaimer of warranties, waiver, severability, intellectual property, entire agreement, and governing law and venue.
Except to the extent otherwise set forth herein, the Terms set forth the entire understanding between RRMC NA and you with respect to your access to and use of the Site and Site Content. The Terms replace all prior understandings between us.
You may not assign or transfer these Terms. RRMC NA may assign its rights or obligations without your consent or without notice. These Terms will inure to the benefit of RRMC NA’s successors, assigns, licensees, and sublicensees. Any assignment or transfer in violation of these Terms is void.
These Terms are governed by the laws of the State of New Jersey, without regard to its conflicts of law principles. Exclusive jurisdiction over any cause of action arising out of these Terms or your use of the RRMC NA Site is in the state or federal courts located in Newark, New Jersey, although we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country. You submit to the jurisdiction of such courts.
If any of portion of the Terms is found to be unenforceable, the remaining Terms will remain in effect. The unenforceable provision will be deemed superseded by a valid, enforceable provision that most clearly matches the intent of the original provision.
If RRMC NA fails to exercise any of its rights under these Terms, any such failure will not constitute a waiver of such right or any other rights under the Terms.
RRMC NA is based in the United States. RRMC NA makes no representation that the Site is appropriate or available for use in other locations. If you access the Site from other locations, you are responsible for complying with local laws.
English is the controlling language with respect to your interactions with the Site and will prevail in case of inconsistencies with translated versions, if any. All offers or information provided in any other language other than English are provided for convenience only.
Any rights not expressly granted herein are reserved and retained by RRMC NA or its licensors, suppliers, or other service providers.
If you have any questions or concerns about the Terms, you may contact us at Data.Privacy@rolls-roycemotorcarsna.com or write to Rolls-Royce Motor Cars North America, Privacy Office, PO Box 1227, Westwood NJ 07675-1227. For questions or concerns regarding Rolls-Royce Assist matters, you may contact the Rolls-Royce Assist at 1-877-671-3039 or by email at firstname.lastname@example.org.
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