California Consumer Privacy Notice

The California Consumer Privacy Act of 2018 (CCPA) gives California residents the right to know what Personal Information is collected about them, including whether it is being sold or disclosed to third-parties. The CCPA also grants California residents certain rights, and prevents companies from retaliating against consumers for exercising those rights. This notice applies to all Rolls-Royce Motor Cars North America activities, including those that occur online and offline.

The types of Personal Information we collect, disclose, and/or sell in the last twelve (12) months depend on your relationship with Rolls-Royce Motor Cars NA. If the nature of your relationship with Rolls-Royce Motor Cars NA changes, an additional data privacy notice may apply and will be provided to you.


Rolls-Royce Motor Cars NA’s notice is below:

Types of Personal Information Do we collect it? Do we disclose it to third parties? Do we sell it to third-parties?
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Yes Yes No
Other identifiers, including signature, physical characteristics or description, telephone number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Yes Yes No
Characteristics of protected classifications under California or federal law (i.e., race, gender, physical or mental disability, and religion) Yes No No
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes Yes No
Biometric information. No No No
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. Yes Yes No
Geolocation data. No No No
Audio, electronic, visual, thermal, or olfactory information. No Yes No
Professional or employment information. Yes Yes No
Education information. No No No
Inferences drawn from any of the above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Yes Yes No
Collection of Your Personal Information

We collect the categories of your Personal Information indicated in the above chart for the following purposes:

  • For our everyday business purposes such as to process your requests, inquiries, or other communications with us
  • To process and manage your purchases, transactions, and payments with us
  • Auditing related to current interactions with you including counting ad impressions and unique visitors to our website.
  • To detect security incidents and other fraudulent activity
  • To monitor and improve our website functionality
  • To personalize your website experience
  • For marketing purposes to deliver content and product and service offerings, including targeted offers and ads
  • To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business
  • To respond to law enforcement requests and as required by applicable law, court order, or government regulation

We combine the data that we collect in order to provide these functions.

We collect data about you from the following sources:

  • Directly from you
  • From third parties, including our authorized dealers and those to whom you have previously provided data
  • From our service providers

We will not collect additional categories of personal information nor use the personal information collected for additional purposes without providing you notice.

Sale or Disclosure of Your Personal Information

We do not sell your personal information.

We may disclose your personal information for the purposes described above.

We share your information with our corporate affiliates, and we may disclose your personal information to the following categories of third parties:

  • Vendors who provide services to us
  • Partners or collaborators we work with in the course of our business
  • Our authorized dealers and retailers
  • Any entity you instruct us to disclose your personal information to
Your Rights

You have the following rights with respect to your personal information. You can exercise your rights by calling (855) 811-2307 or clicking the links below.

  • The right to a notice about our collection of information about you.
  • The right to request access to the personal information, including the specific pieces of information, that Rolls-Royce Motor Cars North America LLC has about you.
  • The right to request that we delete the personal information we have about you. We may not be required to delete information under particular circumstances.
  • The right to request additional information about any disclosures of personal information we may have made to third parties.

The right to be free from retaliation for exercising your other rights. We may, however, offer you incentives in return for your data. When you exercise your rights, you may lose access to these incentives, which can include discounts, coupons, or additional services.

 

Delete information

To request a deletion of your information, please contact: (855) 811-2307 or email us at: data.privacy@rolls-roycemotorcarsna.com

 

Contact Us

Call (855) 811-2307 or see above accordion to exercise your rights.    

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FAQs

Goodwood Factory Tours

Do you offer factory tours of Goodwood?

Unfortunately, we no longer offer a public tour programme. Should this change in the future, we will update our website. 

Brochure Requests

Can I have a brochure?

All brochures can be viewed and downloaded within the model pages online or within enquiries. We no longer produce printed brochures.

Career Interest

I am interested in pursuing a career within Rolls-Royce Motor Cars, how can I apply?

All current opportunities are advertised on the careers page. Should you wish to register your interest or submit an application, please visit the careers page and follow the instructions. Vacancies for Apprenticeships and Internships are also advertised here. 

 

Do you offer work experience placements?

Regrettably, due to the volume of requests we receive for work experience placements from the children of our employees, we are unable to offer a placement at this time.

Looking further to the future, we offer a range of Apprenticeships and a Graduate Scheme, details of which can be found on the careers page on our website.

Collaborations

I would like to collaborate with Rolls-Royce Motor Cars

Unfortunately, due the volume of request we receive of this nature we cannot accept collaboration requests. 

 

I have some designs or ideas that I would like to show Rolls-Royce, who can I speak to?

We receive many requests for submission of design ideas and we are not permitted to accept ideas from any persons outside of the business. 

Classic Motor Cars

I need information about my classic Rolls-Royce (built prior to 2003)

All motorcars built before 2003 (both Rolls-Royce and Bentley) and their related history are dealt with by the Bentley organisation. The Bentley Heritage website could be a useful source of information for you.

If you have any questions about Rolls-Royce motor cars built after 2003 please get in touch with us on the details below and one of our client specialists will be happy to assist you.

Email: enquiries@rolls-roycemotorcars.com
Telephone: 01243 525700                              

Sponsorships

How can I request sponsorship from Rolls-Royce Motor Cars?

We receive many requests for sponsorship, funding and donations, and whilst we are a keen supporter of local charities sadly we cannot support every worthy cause which is brought to our attention. Rolls-Royce Motor Cars selects a house charity each year to be our primary charitable focus, for 2019 the charity we have chosen is Home-Start Arun.

Home-Start Arun promotes the welfare of families in the Arun, Worthing and Adur District Council areas, to alleviate stress and conflict at home and prevent family crisis and breakdown. 

Prices

Can you give me the prices of your models?

The prices of our model range would depend on the specification. For further information please contact your nearest Rolls-Royce dealership who will be delighted to assist you further.

Please follow the link to locate your nearest Rolls-Royce Motor Cars authorized dealership by selecting 'Enquiry' then 'Find a Dealer' from the top right hand side.

 

Locate a Rolls-Royce Dealership

Where is my nearest authorised Rolls-Royce Motor Cars dealership?

Please follow the link to locate your nearest Rolls-Royce Motor Cars authorized dealership by selecting 'Enquiry' then 'Find a Dealer' from the top right hand side.

Rolls-Royce Images

I would like to download some Rolls-Royce pictures and videos.

We recommend you visit our social media pages where you will find official Rolls-Royce photos and videos of all of our models. You can also visit our press page for recent news and updates. Don’t forget to like and share!

Follow Rolls-Royce Motor Cars :

twitter.com/rollsroycecars
facebook.com/rollsroycemotorcars
youtube.com/rollsroycemotorcars

Rolls-Royce Merchandise

Where can I purchase Rolls-Royce Motor Cars merchandise?

Our merchandise may only be purchased through an authorised Rolls-Royce Motor Cars dealership —  however — you may begin the process online. Using our online Boutique, simply add your desired items to your shopping basket. Once you have created your “List”, select the “Submit to a Dealer” button. A dealer will then be in touch to confirm your order.

Addresses

Rolls-Royce Motor Cars, The Drive, Westhampnett, Chichester, PO18 0SH.
Telephone: 01243 525700
Email: enquiries@rolls-roycemotorcars.com
Opening times Monday-Friday 09.00-17.00

If you are based in North America, please email generalenquiries@rolls-roycemotorcarsna.com

 

Rolls-Royce Motor Cars and Rolls-Royce PLC

Rolls-Royce Motor Cars Ltd. is a separate legal entity from Rolls-Royce PLC and is a wholly-owned subsidiary of the BMW Group. Based at Goodwood near Chichester in West Sussex, it commenced business on 1st January 2003 as its new global production facility. Rolls-Royce Motor Cars manufactures and sells the worlds pinnacle super-luxury automobiles, including the Phantom, Ghost, Wraith, Dawn and Cullinan models. 

My Rolls-Royce

I want to sign up to 'My Rolls-Royce'

Access to the 'My Rolls-Royce' portal is exclusively for existing clients of Rolls-Royce Motor Cars. If you apply and we are unable to match your details we will decline your request. If you feel we have made a mistake on the decision please email enquiries@rolls-roycemotorcars.com

Certificate of Conformity (COC)

How do I request a Certificate of Conformity?

A certificate of conformity is no longer available directly from our head office. Requests are now dealt with by any authorised Rolls-Royce Motor Cars dealerships.

To find a full list of current dealerships and the one most convenient to you please use the dealership locating section on our website.

Rolls-Royce Motor Cars client complaints procedure

How can I register a complaint about my Rolls-Royce vehicle / the service provided to me?

Rolls-Royce Motor Cars is committed to producing and delivering products and services of the highest standard, but we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, please visit this page for more details.

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